Here at Sonoma Partners we’re always looking for ways to use the latest and greatest technologies with CRM. With voice dictation services becoming more and more prominent, we decided to put Amazon’s Alexa service to the test. Using an Echo device, we were able to develop and test an Alexa Skill that can interact with Dynamics CRM using node.js. The process was surprisingly easy as Amazon provides native OAuth configuration so we were able to connect to CRM’s Web API with little effort.
We recorded the whole process of building an Alexa Skill, check it out below!