Like most users of Dynamics CRM 2013, it’s taking me awhile to get used to the new navigation. However, with any software deployment, it takes users time to get used to the new functionality and especially the new look and feel.
It’s hard to remember when CRM 2011 came out (way back almost 4 years ago now) and the introduction of the ribbon. What a crazy concept the ribbon was and how would we ever get used to it? However, after using 2011 over time (and honestly any Microsoft product), the ribbon became second nature. When Microsoft removed the ribbon in 2013, everyone complained it was missing. How would we now get used to not having a ribbon? I believe that over time Dynamics CRM 2013 and 2015 will fall into the same camp as 2011 where users will become comfortable using the new navigation and will have forgotten the ribbon ever existed.
We recently just upgraded our internal CRM deployment to 2015 and I’m forced to get used to the navigation even quicker than originally anticipated. Of course with every new release there are those learning curves and the questions you ask “why did they do it this way?” but the good news is that with Microsoft, they’re listening.
One of the biggest complaints of 2013 is the fact that the Advanced Find was buried and not readily available on the global tool bar like it was in 2011. In some areas of the application you couldn’t even initiate Advanced Find. And those areas where you could, you had to click on the ellipsis to bring down additional contextual menu items to find Advanced Find.
However, the good news is in 2015, Microsoft has listened to initial feedback from users of 2013, and have added the Advanced Find menu back in the global tool bar so that you can always initiate Advanced Find no matter where you are in the application. Enjoy!