Administrating Cross-Browser Support

Posted by on January 21, 2013  |  commentsComments (0)

With the release of the December 2012 Service Update, your CRM organization will support multiple browsers whether you're ready for it or not.  This could be problematic for your organization if you have custom JavaScript that isn’t cross-browser friendly yet.  Don’t fear though as Jim Daly released a very handy managed solution to help with this problem.  Once the managed solution is installed it will automatically block any user from accessing the organization with a browser other than IE 7 and up.  The message that is displayed to any non-IE users is configurable so that the user is aware of what browsers are supported.  This solution is very easy to use and configure as I have detailed out below.

First off, head here to download the solution.

Next, head to your UR 12 enabled CRM organization and install the managed solution you downloaded above.  To do so, go to Settings –> Solutions –> Import –> Browse to and follow the wizard.


After the solution has finished installing, we can now configure the message that will be displayed to the non-IE users.  To do so, go back to Settings and then to Customizations.  Click Customize the System.


This brings up the Default Solution.  Now click on Web Resources on the left and find the HTML web resource named Organization Browser Support Message.


Double-click the Organization Browser Support Message resource to open it up.  You will be presented with the dialog below.  Edit the highlighted tokens to change the Organization Name and Administrator Name to the respective values for your CRM organization.


Now save and publish the Organization Browser Support Message resource.  Then access your CRM organization with a non-IE browser such as Google Chrome.  You should be presented to a similar message as shown below:


If you have users (such as any developers) that will need to access your CRM organization in a browser other than IE, you can open up their User record in CRM and give them the “Any Browser Allowed” security role.  This will enable that user to browse to your CRM organization using any supported browser.


Props again to Jim Daly for a great solution that enables an organization to not adopt multiple browsers so abruptly!

Head here for more information on the “Control Browser Support for Organization” solution.


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