The Microsoft CRM R&D team has a fantastic opportunity for anyone attending Convergence 2010 this April in Atlanta…the chance to provide direct input on the FUTURE direction of CRM after version 5.0. You even get a choice of a gratuity for your time and opinions!
To participate in any of these sessions, please contact James.Johnston@microsoft.com directly and let him know which sessions you are interested in attending ASAP!
I. Visualizing Relationships in Microsoft Dynamics CRM
- Saturday, 24 April, 1:30 PM – 2:45 PM
- Sunday, 25 April, 1:30 PM – 2:45 PM
- Monday, 26 April, 1:30 PM – 2:45 PM
II. Outlook Continues: CRM Information in Outlook
- Sunday, 25 April, 11:00 AM – 12:15 PM
- Monday, 26 April, 9:00 AM – 10:15 AM
III. Microsoft Dynamics CRM Online Service Experience
- Monday, 26 April, 3:00 PM – 4:15 PM
IV. Social CRM
- Sunday, 25 April, 3:15 PM – 4:30 PM
- Monday, 26 April, 4:30 PM – 5:45 PM
V. Authoring and Editing Discussion Steps (e.g., Customer Service Scripts) Using CRM Workflow
- Tuesday, 27 April, 10:45 AM – 12:00 Noon
VI. Mobile Experiences and Scenarios
- Tuesday, 27 April, 12:14 PM – 1:30 PM
Here is the official language from Microsoft regarding these sessions:
The Microsoft Dynamics CRM Team are enthusiastically looking forward to meeting you at Convergence 2010, sharing with you our ideas and aspirations for future versions of Microsoft Dynamics CRM, and, as always, learning from you, your experiences and your insights.
Influence Microsoft Dynamics CRM
Between Saturday, April 24th and Tuesday, April 27th members of the CRM Research and Development Team will be hosting a series of discussion groups and forward-looking research sessions at the Atlanta Convention Center for Convergence 2010. During these sessions, we will present prototypes and ideas designed to improve Microsoft Dynamics CRM; we invite you to review and critique designs and discuss your important scenarios and stories so that you can directly influence our investments in a wide array of areas.
*These sessions are limited in size, so please respond early.*
Gratuity & Non-Disclosure Agreement
Participants in each Discussion Group will receive a Microsoft gratuity which will be mailed to you. We will have a list of gratuity choices available for you at the sessions. We will also ask you to sign a standard Microsoft Non-Disclosure Agreement (NDA) so that we can confidentially share our ideas and present our thinking.
These Microsoft Dynamics CRM Discussion Groups are open to ALL Convergence 2010 Attendees who want to learn about and influence the future of Microsoft Dynamics CRM.
- Partners, IT Experts, Developers – (for example) Implementation Partner, Solution Developer, IT Managers
- End Users – (for example) Sales Professional, Marketing Professional, Customer Service Representative
- Business Decision Makers – (for example) Sales Managers, Marketing Managers, Service Managers
All sessions will be in the Atlanta Convention Center and I will inform you which room when you register for one of the sessions.
Please review the session titles and RSVP directly to me (James.Johnston@microsoft.com); I will send you an email with the schedule indicating the session date(s) and time(s): Sessions will be repeated so that we can accommodate your schedules at the conference.
I will send you an email confirming your participation in the session(s) you select.
These discussions and research sessions are specifically designed to collect feedback from our customers, users, developers, and partners on our future thinking and aspirations for Microsoft Dynamics CRM. All Convergence 2010 attendees are welcome regardless of your product focus. If you are interested in learning more about Microsoft Dynamics CRM 4.0, our most recent CRM release, we encourage you to take advantage of the other generally available and informative Microsoft Dynamics CRM sessions which are being conducted during Convergence 2010.
Thank you, as always, for your distinctly helpful insights and constructive feedback on Microsoft Dynamics CRM. We are eager to welcome you and look forward to hearing from you soon.
Microsoft Dynamics CRM Team