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Error Deleting a Record
Recently, a user had trouble deleting a record within Microsoft Dynamics CRM 4.0. The error displayed was the ubiquitous 'An error has occurred' message:
The user has rights to delete the record and can delete other records within that entity, so what is the problem?
Well, it turns out that the record in question has one or more running workflow rules (in a waiting state) attached to it. The solution was to cancel the workflow instances for that record and then proceed with the delete.
So, if you are receiving a generic error when trying to delete a record and you have rights to delete, check the workflow tab of that record for any running workflow instances.
Posted by Jim Steger on June 1, 2009 | Permalink
Comments
Just out of interest and as a wider trouble-shooting query, how did you identify this Jim? My first port of call with such issues would normally be to enable server tracing and inspect the logs for clues - do you have a less invasive approach or was it trial-and-error? :)
Posted by: Greg | Jun 2, 2009 3:10:07 AM
