Duplicate birthdays in CRM 3.0? We can help

Posted by Mike Snyder on September 11, 2008  |  Comments (0)

I was speaking with one of our customers today, and he explained a problem they have with their current Microsoft CRM 3.0 system where the Outlook client is mistakenly creating duplicate birthdays for contacts. I did a quick search in the Microsoft Knowledgebase and found this article (below) which describes the problem. It turns out this is a known issue with Outlook 2003 and CRM 3.0, but fortunately the customer is about to upgrade to Outlook 2007 which does not have this problem!

A duplicate birthday reminder may appear in the Outlook 2003 calendar after the Microsoft CRM contact that includes the birthday date is changed and synchronized

Article ID:911908

Revision:3.0

SYMPTOMS

A duplicate birthday reminder may appear in the Microsoft Office Outlook 2003 calendar after the Microsoft CRM contact that includes the birthday date is changed and synchronized.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Office Outlook 2003. This problem was corrected in Microsoft Office Outlook 2007.

MORE INFORMATION

Steps to reproduce the problem

1.In Microsoft CRM, create a contact that includes a birthday date.

2. Go offline. The contact is synchronized with the Outlook 2003 contacts. After the synchronization has been completed, a birthday reminder appears in your calendar.

3. Change the contact, and then go online.

4.Go offline. The contact is synchronized with the Outlook 2003 contacts.