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Step by Step book wrapping up

We've been burning the midnight oil to get our Microsoft Dynamics CRM Step by Step book done to hit our deadlines. The book is coming along just fine and I am excited to see the final product in print this fall! Here's what we're planning from a chapter and page count perspective. This is about 95% accurate/finalized, but of course it's subject to change.

Section Chapter # Chapter Title # of Pages

Overview

1

Introduction to Microsoft Dynamics CRM

10
  2

Getting Around in Microsoft Dynamics CRM

15
  3

Working with Account and Contacts

15
  4

Working with Activities and Notes

15
  5

Microsoft Dynamics CRM for Outlook

20

Sales

6

Leads and Opportunities

20
  7

Quotes and Orders

15

Marketing

8

Using Marketing Lists

20
  9

Managing Campaigns and Quick Campaigns

20
  10

Campaign Activities and Responses

20

Service

11

Tracking Service Requests

15
  12

Using the Knowledge Base

15
  13

Contracts & Queues

20

Data Management

14

Duplicate Checking

10
  15

Reports and Views

15
  16

Using the Report Wizard

15
  17

Reporting with Excel

15
  18

Importing Data

15

The one thing that consistently amazes me about these books is that we've written over 1,000 pages of content about Microsoft CRM, and I still feel like we're just scratching the surface in some areas!

Posted by Mike Snyder on June 6, 2008 in Microsoft Dynamics CRM 4.0 Step by Step Book | Permalink

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