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Outlook add-in problems after 3.0 upgrade
We upgraded our Microsoft Dynamics CRM system to 4.0 a while ago, but some users had problems loading the Outlook add-in. When we launched Outlook, we saw the following error:
You can see that in addition to not loading the Outlook client, the software duplicated the CRM and ExactTarget links in the menu bar. After some back and forth with Microsoft, we were able to fix this problem with the following steps:
- Close Microsoft Outlook
- Open Windows Explorer and browse to c:\documents and settings\user\application data\Microsoft\ (on Windows XP)
- Rename the folder named "Outlook" to "Outlookold"
- Restart your computer
- Launch Outlook and voila! You should be working again!
We expect that only people who had Microsoft CRM 3.0 for Outlook installed and then upgraded to 4.0 might see this problem. When installing Microsoft CRM 4.0 for Outlook on a clean computer, the install and loading works fine.
Posted by Mike Snyder on January 28, 2008 in Microsoft Dynamics CRM 4.0 | Permalink
Comments
Hello,
We had the same problem with our upgrade. To fix it we just renamed the file "outcmd.dat" to "outcmd.datold" which is in the Outlook folder you mentioned. By only renaming this file, it allows you to retain your email address cache history when you send emails.
Thanks,
Chris
Posted by: Chris Brown | Jan 29, 2008 5:57:19 PM
Hi
For CRM 4 the same error occurs if you have had an old client installed
Dont rename files - too much work....
Go to View - Toolbars - Customize - delete the defunct ones from the Tool bar - usually the ones on the right :)
Cheers
Smug
Posted by: Smug | Feb 8, 2008 10:31:32 AM
I encountered the same problem. I have implemented several outlook profiles. The bug has to do with the outlook profiles: The CRM configuration only works for one specific profile. The files in the subdirectory (default) c:\documents and settings\user\application data\Microsoft\Outlook store the information about profiles. I simply removed the whole directory. This worked!
Posted by: Thomas | Jun 17, 2008 1:17:24 PM
Nice pictorial explanation...and solution to the problem...
Posted by: Microsoft CRM Consulting | Aug 12, 2008 5:54:54 AM
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