What to do if you can't select view columns

Posted by Mike Snyder on March 24, 2007  |  Comments (1)

The Microsoft CRM VPC image is a great sales tool, but we've started building our own VPC images in house for a few reasons:

• We want to demo Microsoft CRM with Office 2007, but the current VPC only has Office 2003.
• You can't install the Outlook v3c client on the same server as Microsoft Exchange.
• We want a very streamlined VPC image with the bare minimum software installed so that it peforms as quickly as possible.

I recently ran into a problem with our home grown Microsoft CRM VPC where I could not select a view column. This was true for both the system view editor and the Advanced Find tool. Therefore, I could not resize the columns or move their positions. This was frustating, but I eventually figured out the cause of the problem so I thought we'd pass it along to everyone else. When you're browsing to the Microsoft CRM website from a Windows 2003 Server, you need to disable the Internet Explorer Enhanced Security Configuration settings.

To turn this IE security setting off, follow these steps:

1. Open the Add/Remove Programs window and select Add/Remove Windows Components.

2. Select the Internet Explorer Enhanced Security Configuration checkbox and click Details.

3. Uncheck the "For administrator groups" and/or the "For all other user groups" based on your preference.

4. Click OK, then Next, and you're done!

With these security settings turned off, you should now be able to edit the view columns so that you can resize them or reorder them to your preference.