Just when you thought there was nothing left to say the Microsoft CRM issues caused by the recent Internet Explorer updates, I searched in the Microsoft CRM Knowledge Base online tonight and found the following Microsoft Dynamics KB article #911394:
You receive error messages in Microsoft CRM after you install Internet Explorer cumulative security update 918899 View products that this article applies to.
Article ID : 911394
Last Review : 2006-08-23
Revision : 3.0
After you install the Microsoft Internet Explorer cumulative security update that is documented in Microsoft Knowledge Base article 918899, you receive the following error message in Microsoft Dynamics CRM:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Internet Explorer. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
The error report contains the following error-signature information.
Product AppName AppVer ModName ModVer Offset
Windows XP SP2 Iexplore.exe 6.00.2900.2180 Mshtml.dll 6.0.2900.2963 0006d031
Windows Server 2003 SP1 Iexplore.exe 6.0.3790.1830 Mshtml.dll 6.0.3790.2759 000b19d6
To resolve this problem, install hotfix 923996.
For more information about hotfix 923996, click the following article number to view the article in the Microsoft Knowledge Base: 923996 When you visit a Web page that uses a custom pop-up object, Internet Explorer 6 closes unexpectedly
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Internet Explorer cumulative security update 918899, click the following article number to view the article in the Microsoft Knowledge Base: 918899 MS06-042: Cumulative security update for Internet Explorer
- Microsoft CRM 1.2
- Microsoft Dynamics CRM 3.0
As we posted last week, Windows Update #918899 has been causing problems for some Microsoft CRM users. Even though Microsoft KB article #923762 says this problem is related to IE 6 SP1, I know that we're experiencing problems with IE 6 SP2 too. Microsoft is planning to release a new Windows Update that will solve the problem but in the interim there is something very simple you can do to solve this problem!
By accessing Start -> Control Panel -> Add/Remove Programs area of Windows, you can simply uninstall this one specific update #918899 that is causing problems! Here is a screenshot that shows to how to find the update you're looking for.
NOTE: YOU MUST CHECK THE SHOW UPDATES CHECKBOX or else you won't see the Windows Updates in the dialog box.
Do you know that Microsoft has been very busy with updates and hotfixes to the Dynamics CRM 3.0 product? One of the best ways to keep abreast of the Microsoft knowledge base articles is to sign up with KBAlertz. KBAlertz provides an email notification system of the Microsoft Knowledge Base. You can sign up for whole range of Microsoft technologies, including Dynamics CRM!
After you register with KBAlertz and choose your technologies, you will begin to receive email notifications with the latest released kb articles similar to this one:
I am not a big fan of how KBAlertz formats the actual articles when you click the link from the email, so I will usually go directly to Microsoft Support and just enter the KB article in the search box and pull it up there.
A KB article also exists detailing all of the currently published Dynamics CRM KB updates and hotfixes.
It turns out that Microsoft will release a patch to fix the latest Internet Explorer patches that were causing problems with Microsoft CRM. So instead of contacting Microsoft to get the hotfix like I said in our last post, I'll just wait for the new patch to arrive via Windows Update!
I noticed in the past few days that my Internet Explorer window has crashed every now and again when I am working within Microsoft CRM. Jim noticed the same behavior and blamed the recent Windows security updates, but I was skeptical of his assessment. (just because I am skeptical by nature)
However after seeing this story on ZDNet, it turns out I might owe Jim an apology! Microsoft support article #923762 explains that Internet Explorer unexpectedly exits when you view a Web site that uses the HTTP 1.1 protocol and compression on machines with Internet Explorer 6 SP1 and security update #918899. I am pretty confident that the recent problems with Internet Explorer and CRM we've been experiencing are related to this issue.
The good news is that there is a hotfix available to solve this problem, but you have to contact Microsoft support to obtain it. Once we get the hotfix from Microsoft, we'll let you know if it solves the problem