We signed up for the Google Analytics service this past Tuesday, and we had great expectations. From day one, Google made a name for itself because everything they did worked correctly and easily. We assumed that Google Analytics would maintain the high quality image of the other Google products.
It is now Saturday morning, and I'm still waiting for my first web log update...almost 5 days after signing up. Looking at their Help information, it says:
After you first install the tracking code, it generally takes 24 hours for report data to appear in your account.
Clearly, that's not happening. I also found this in the Help file:
Update: 2:01 AM PST. Friday, November 18th, 2005
Currently, report updating for Google Analytics is experiencing delays. As a result, you may not be seeing any data in your reports even after implementing the Analytics tracking code.
We are currently in the process of updating all reports. You should be able to see these updates in 24 hours. While this is going on, you may notice different reports updating at different rates. Once this process has completed, all data should be restored to your profiles. Please be assured that this update process has no effect on data collection.
We apologize for any inconvenience. This reporting delay is associated with unexpected demand for Google Analytics. Under normal circumstances, the data in your reports will be at most 24 hours old.
Of course, that seems reasonable. The service is free after all, so that's why I'm trying to be patient and give them the benefit of the doubt. My problem is that they have posted this same message EVERYDAY since Tuesday (i.e. it will be up in 24 hours). And here we are at 7:00am PST Saturday, 29 hours later, and the website is still not updated despite the 24 hour claim they made yesterday. I'm willing to bet I will see this same message waiting for me tomorrow when I login ..."wait ANOTHER 24 hours".
I wish that Google had launched this Analytics service the same way they launched Gmail where it was "invite only" for several months. This allowed Google to work out any kinks with the Gmail service and more accurately manage traffic.
I still admire Google's products, but they really fumbled the ball with this Analytics launch. I assume they will get Analytics working correctly eventually and I'll love the service. Let's just pray they don't make this type of mistake again.